1. Eligibility for Returns
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Items may be returned within 14 days of receiving your order.
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To be eligible, the product must be unused, in its original packaging, and in the same condition as received.
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Certain items (e.g., personal care products, intimate goods, or custom items) may not be eligible for return due to hygiene or legal restrictions.
2. Return Process
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To initiate a return, please contact us at [Insert your email address].
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Customers must provide proof of purchase (order number or invoice).
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Instructions for returning the product will be provided once the request is approved.
3. Return Shipping Costs
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Customers are responsible for covering the cost of return shipping, unless the product is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds
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Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days and credited to your original method of payment.
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Shipping fees are non-refundable.
5. Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
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We will cover the return shipping costs and arrange a replacement or full refund.
6. Non-Returnable Items
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Gift cards, downloadable products, and items marked as final sale cannot be returned or refunded.